Translation Services for Healthcare Manufacturers

Translation Services for Healthcare Manufacturers - A Case Study

Limbs & Things was founded in 1990, with a goal to revolutionise how medical procedures were practised, and improve patient outcomes. Their training products provide a sustainable, cost-effective alternative to the use of cadavers and animal specimens, and facilitate realistic learning experiences.

Now a leading healthcare simulation manufacturer, supporting the training of modern-day physicians around the world, the Bristol-based company has offices in the UK, US, Australia, and Europe, distributors across the world, and generates sales in over 106 countries, creating the need for translation services.

As a team experienced in providing translation services for healthcare manufacturers, medical devices and beyond, we were happy and ready to support the organisation’s important work.

The Importance of Translation Services for Healthcare Manufacturers

For Limbs & Things, high-quality, accurate translations of video scripts, brochure and catalogue print, user guides, and user interfaces, delivered by linguists with medical sector specialisms, are key to helping them to reach customers and product users across the world.

Our translations of the organisation’s marketing content and product materials, into 4-11 languages (including French, Spanish, German and Simplified Chinese) enable L&T to:

Communicate their messaging and promote their products to customers via their network of global distributors, who they can support with translated branded marketing materials.
Offer the best user experience by ensuring healthcare professionals across the world can easily use their products.

Our Approach

At Andiamo, when it comes to providing translation services for healthcare manufacturers, or organisations in any sector, we believe in a tailored approach, and assign an experienced project manager to every project to ensure a connected, communicative service.

We began our work with Limbs & Things by establishing and understanding their translation needs. Initially, we were approached to translate content for brochures and video scripts, and therefore set up our files in a bilingual format to assist L&T’s design team when adding translations to their artwork and videos. We’ve maintained this workflow across all other projects that came after, like app, interface and user guide translation.

Our translations are usually completed and submitted to the client within a week, to support their fast-moving team.

Though we are experienced in providing translation services for healthcare manufacturers, medical devices and a range of healthcare/medical applications, technical questions about context can arise. The strong lines of communication developed by our project managers, with the team at Limbs & Things, ensure a quick response to these questions to support our accuracy and speed, and ensure client queries and requests are met in a timely manner.

“Andiamo! are always very great to work with, they provide high quality translations with a quick turnaround, which allows us to produce excellent product and marketing materials in multiple languages to support our customers all around the world. Using their professional translation service is key for us as a company in the medical industry, and their translation of medical terminology is accurate and unparalleled by other translation services. Our points of contact, Daisy & Sarah, are very helpful, take initiative, and always ensure work is delivered intime with our project deadlines.”

We use Andiamo to translate our complex technical documents into multiple languages and the team there are a pleasure to work with.

Efficient, friendly and flexible but more importantly reliable. I know when I send through requests they will be responded to quickly and thoroughly.

Their consistent service and quality of work is why they have been supplying our translation services for the past 4 years.

The Challenges of Providing Translation Services for a Healthcare Manufacturer

We enjoy working for Limbs & Things. Their projects are always diverse and interesting.

But this diversity of content (a mix of marketing and user-facing content) and its use of medical and technical terms, could be a challenge for some LSPs, as not all agencies have access to translators who are comfortable and experienced in both marketing and technical translation.

Upon working with Limbs & Things, we had a wealth of experience supporting organisations in the healthcare and medical space, worked with a number of sector specialist translators who we vetted according to the ISO 17100:2015 standard and rigorously assessed, and have since secured ISO 13485:2016 certification for medical translations.

Over time, we’ve amassed a preferred list of translators for L&T projects, who have proven their experience and delivered translations that have received positive client feedback. This helps to support the consistency of our translations.

Delivering translation services for healthcare manufacturers and global organisations like Limbs & Things, can also pose an organisational challenge. Our project managers field requests from different L&T teams, who each need different languages and language variants (European Spanish vs Latin American Spanish), and communicate with our translators to ensure each L&T team receives the right translation in the right language and variant.

The Results

Our translations of Limbs & Things’ product materials (user interfaces and user guides) has helped to facilitate and support the sale of their biggest product in over 60 countries.

Furthermore, our work translating Limbs & Things’ marketing materials has helped to support their network of distributors to deliver sales in over 106 countries. Sales that without our services, would not be possible in non English-speaking territories.

Looking for translation services for healthcare manufacturers or other healthcare and medical applications? Contact our team today to discuss your translation needs.

08450 345677